Returns Policy

How do I return items?

Follow these simple steps and let us know that you will be returning items:

  • Head to our Contact Us page here.
  • In the comment section, please enter your order ID and email address. Your order number is the one shown on your order confirmation email. Example: "#4209".
  • Write the items from your order which you shall be returning.
  • Let us know whether you would like store credit, a refund, or an exchange.
  • Ensure that you write your order number in large text on the outside of your package/box. This ensures our returns agents can quickly identify your return.

    • Once you've completed these steps, return your order to our Logistics centre at the address provided below:

    Unit 1

    C/o Wink Fitness Wear

    Westcroft Business Park

    Three Legged Cross

    Wimborne

    BH21 6FQ

What is the returns policy?

You may return items within 30 days of delivery for a full refund or an exchange. Transit times are not included in this time window.

  • Items must be in new and unworn condition, as well as being in their original packaging. Returns with signs of use will be rejected.
  • Any sign of scent (including deodorant) or animal hair will result in the return being rejected and returned to the customer.
  • If you have requested an exchange for an item which is more expensive than your return item, your order will be refunded and you will need to place a new order for your desired product.
  • We work on a 10 working day turnaround time. During normal periods returns are usually processed much quicker than this, but it is not guaranteed.
  • Any OUTLET category items can only be returned for an exchange. Full refunds will not be offered. Products purchased as part of Black Friday, Summer Sale, Flash Sale, or Winter Sale can be returned for both store credit or refund.
  • Shipping costs are non-refundable.

Customers are expected to cover any returns cost, unless in the unlikely event of faulty items being received by the customer.