DELIVERY / RETURN POLICY
Parcels are dispatched within 2-3 working days. Custom-made garments take 2 to 3 weeks for delivery.
UK Royal Mail 48hr: 2-3 days from dispatch.
UK Royal Mail Signed-For: 1-2 days from dispatch, requires signature.
Europe: 3-5 working days from dispatch.
Europe International Tracked and Signed: 3-5 working days from dispatch, requires signature, tracking number available.
Rest of the World: 5-7 working days from dispatch.
Rest of World International Tracked and Signed: 5-7 working days from dispatch, requires signature, tracking number available.
PLEASE NOTE: delivery times are not guaranteed, especially during the festive season where we can sometimes experience delays from the courier. Please contact us if you are concerned and/or select Tracked delivery for urgent items.
If for any reason you would like to return an item, we are happy to offer a refund or exchange. Items must be returned within 14 days of receipt to the address below, with your name, address, purchase date, order number and reason for return. For exchanges please let us know what you would like to exchange the items for including colour and size. Goods must be returned in their original condition. Postage is non-refundable on non-faulty items.
Bespoke and Made To Order items, or garments with crystals cannot be returned, so please check you have the correct size before ordering.
FLEXIBLE RETURNS DURING THE FESTIVE SEASON:
Buying a gift for a friend?
Worried it won't fit or the style doesn't suit?
Don't worry! Order now and exchange your item in January. Just quote: GIFT EXCHANGE
34 Dickens Street,
Staffordshire ST2 8LB
Tel: +44 (0)1782 208253